Operational Excellence is often misunderstood as Process Excellence. Ironically, Operational Excellence is broader than Process Excellence. It is built on the concept of end-to-end process flows in core and support processes, including organization’s culture ( with HR) in its domain. It requires the organization to ensure staff understands how the organization works as a value creation system, to have structures and empowerment that enable people to fix problems when necessary.
Operational Excellence is defined as an element of organizational leadership that stresses the application of a variety of principles, systems, and tools toward the sustainable improvement of key performance metrics.
Clairion helps organisations to achieve world – class performance by focusing on safely delivering the energy needed to power human and economic progress.
Our services enables an organisation and its leadership to continuously improve all areas of performance, including decision – making, ongoing investments, profitability, customer satisfaction and human resources capabilities.
In Summary : Operational Excellence is process excellence plus attention to HR, organisational culture and vision.
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